Terms of service

Introduction

These terms of service ("Terms") govern your access to and use of the website proweave.app, our hosted applications (including ProWeave Hub and related APIs), and other online services we make available (together, the "Services"). By using the Services you agree to these Terms. If you do not agree, do not use the Services.

Effective date: 15 April 2026. We will update the "Last updated" date when we change these Terms.

1. Who we are

The Services are provided by ProWeave, registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 71817042 (KvK). VAT identification number: NL025074519B01.

Registered address: Varenstraat 19, 2681 GN Monster, The Netherlands.

General and product correspondence: [email protected].

2. Eligibility

You may use the Services only in compliance with these Terms and applicable law. You represent that you have legal capacity to agree. If you use the Services on behalf of an organisation, you represent that you have authority to bind that organisation.

To use the Canva integration, you must be at least 13 years old and have reached the minimum age required to consent to the processing of personal data in your country. The Canva integration is not available to individuals below that age.

3. Description of the Services

We provide software and infrastructure for church and organisation teams, including marketing sites, downloads, contact forms, and hosted products such as ProWeave Hub (roster, scheduling, messaging, and related features). Features may include authentication, directory data, file storage, transactional email, optional calendar connections (for example Google Calendar), and paid subscriptions billed through our payment provider. We may add, change, or discontinue features with reasonable notice where practicable.

4. Accounts and organisation workspaces

You must provide accurate account information and keep credentials secure. Organisation administrators control invitations, roles, and much of the data inside their workspace. You are responsible for activity under your account except where caused by our wilful misconduct or gross negligence.

5. Customer data and your responsibilities

Content and personal data that you or your organisation submit to hosted workspaces ("Customer Data") remain yours or your organisation's, subject to the licence below. Depending on context, your organisation may act as controller under data protection law for roster and planning data, while we process that data as a processor on documented instructions (including use of the product). We act as controller for our own operations such as account administration, billing, website contact submissions, and service security. Where processing may involve special categories of data (for example information revealing religious belief in a church context), your organisation is responsible for lawful grounds under applicable law, including Article 9 GDPR where relevant.

You grant ProWeave a non-exclusive licence to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Services, as further described in our privacy policy. A Data Processing Agreement reflecting Article 28 GDPR is available to subscribing organisations on request at [email protected].

6. Acceptable use

You agree not to:

• Violate applicable law or infringe third-party rights.
• Attempt unauthorised access to systems, accounts, networks, or data.
• Introduce malware, disrupt or overload infrastructure, or interfere with others' access.
• Scrape or harvest data in a way that breaches our technical policies or imposes an unreasonable load, except as allowed for public search indexing in line with standard practice.
• Misrepresent identity or affiliation, or send unsolicited or deceptive communications.
• Use the Services to build a competing product through systematic scraping or reverse engineering except as permitted by mandatory law.

We may suspend or terminate access for material breach or where required by law or security needs.

7. Third-party services

The Services rely on subprocessors (for example cloud hosting, authentication, email delivery, payments, and optional calendar providers). Their use is described in our privacy policy. Your use of third-party products is also subject to those providers' terms.

8. Fees and billing

Paid plans and one-time purchases are processed through Stripe. Fees, taxes, renewal, cancellation, included seats, and the product purchased are shown at checkout and, for recurring plans, in the customer billing portal. Mandatory consumer or statutory rights remain unaffected.

Presenter Own includes the Presenter version covered by the purchase and updates released during the stated twelve-month update period. The covered version remains licensed for the purchasing organisation after that update period; buying further update coverage is optional. Future operating-system, store, hardware, and third-party-service compatibility cannot be guaranteed indefinitely.

Presenter Flex and Team are subscriptions that renew monthly or annually. Flex includes Presenter access and updates while the subscription and any stated grace period remain current. Team includes Presenter Flex together with the published Hub and cloud features under the same subscription condition. Cancelling stops the next renewal; access continues through the paid billing period and any applicable stated grace period.

After non-payment, cancellation, or an unsuccessful renewal, subscription-only cloud services and new-update rights may be suspended after the signed offline and grace periods. We do not use a licence check to stop an already active presentation or delete locally owned service content; the local Service Continuity option described in the product remains available for an imminent prepared service.

9. Intellectual property

The Services and their content (text, graphics, logos, layouts, and software) are owned by ProWeave or its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to access and use the Services for your personal or internal organisational purposes. You may not copy, modify, distribute, sell, or create derivative works except as permitted by law or with our prior written consent.

10. Disclaimers

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim warranties whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted, secure, or error-free operation. Site content is general information unless separately agreed in writing.

11. Limitation of liability

To the fullest extent permitted by applicable law, ProWeave and its directors, employees, and affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, goodwill, or business opportunities, arising from your use of the Services.

Our total aggregate liability arising out of or relating to these Terms or the Services shall not exceed the greater of (a) one hundred (100) euros or (b) the amounts you paid us for the Services directly giving rise to the claim in the twelve (12) months before the event giving rise to liability, if any such payment was made. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the maximum permitted by law, including for death or personal injury caused by negligence where such liability cannot be excluded.

12. Indemnity

You agree to indemnify and hold harmless ProWeave from claims, damages, losses, and expenses (including reasonable legal fees) arising from your Customer Data, your breach of these Terms, or your violation of third-party rights, except to the extent caused by our wilful misconduct or gross negligence.

13. Suspension and termination

We may suspend or terminate access for operational, legal, or security reasons or for breach of these Terms. You may stop using the Services at any time. Export and deletion options for workspace data depend on product features and your organisation's administration, as described in our privacy policy. Provisions that should survive (including intellectual property, disclaimers, liability limits where permitted, indemnity, and governing law) survive termination.

14. Changes

We may modify the Services or these Terms. We will post the revised Terms and update the "Last updated" date. Material changes may be communicated through the Services or other reasonable channels where required. Continued use after the effective date constitutes acceptance where permitted by law.

15. Governing law and disputes

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law rules. The courts of Amsterdam, the Netherlands, have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, subject to mandatory consumer protection rules where applicable.

16. Privacy

Our processing of personal data is described in our privacy policy.

17. Contact

Questions about these Terms: contact page or [email protected].